![]() ![]() Simply refuse the package with the carrier and contact our customer support asap. The information on those files is still needed on an almost daily basis for viewing and to create stamping die components on the WEDM. To make a long story shorter the program is currently not functional. I am soon to inherit a great lot of CAD files (1,000s) created with the ME-10 program. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.Ĥ: If an item is found to be damaged in shipping. 1 Could really use some advice from the collective. You should also save your tracking number to confirm when your item has been received at our location. When contacting our support team ensure you provide them with your return reason.Ģ: Returns made without approval will not be accepted as to we have different return addresses for different products.ģ: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. 1: If you would like to return an item, please contact our customer support via email at ( or telephone (844)-538-7890 Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund.
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